Content collaboration
Content collaboration enables employees to store, share and collaborate on documents in the office or remotely. Cloud technologies have transformed file sharing to thorough remote collaboration, keeping businesses and employees productive. Learn about the technologies and strategies involved in content collaboration.
Top Stories
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Tip
25 Nov 2024
12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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News
19 Nov 2024
New Microsoft 365 Copilot AI agents focus on productivity
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter. Continue Reading
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Tip
13 Nov 2024
What are the top Microsoft Power Apps limitations?
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations and complex app management. Continue Reading
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Tip
07 Nov 2024
An overview of Power Apps integrations
While the platform works with other Microsoft tools, it can also integrate with third-party apps to unlock automation, customizations and a better view of enterprise data. Continue Reading
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Feature
18 Oct 2024
7 benefits of video marketing
Video marketing can help organizations engage audiences on an emotional level. Key benefits include building trust, enhancing SEO and improving the sales process. Continue Reading
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Tip
10 Oct 2024
How to create a knowledge-sharing culture
With more access to knowledge across an organization, employees are more collaborative, more engaged and better performing -- and are eager to share these skills with their peers. Continue Reading
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Tip
08 Oct 2024
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI. Continue Reading
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Tip
03 Oct 2024
Contact center monitoring: A step-by-step guide
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Feature
27 Sep 2024
How AI will affect the future of content marketing
Content marketing has changed over time. Generative AI will likely transform it even further. Here's how marketers are handling and preparing for this AI evolution. Continue Reading
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Definition
24 Sep 2024
What is Microsoft SharePoint and its important features?
Microsoft SharePoint is a document management and collaboration platform that helps organizations oversee, control and work with archives, documents, reports and other content that is vital to their business processes. Continue Reading
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Definition
17 Sep 2024
What is Hootsuite?
Hootsuite is a social media management platform that helps organizations deliver enhanced social media experiences to their customers at every stage of the customer journey. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading
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Definition
05 Sep 2024
What is digital experience (DX)?
Digital experience (DX), also known as 'digital user experience' (UX), is the take-away feeling an end user has after an experience in a digital environment or with a digital technology or device. Continue Reading
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Tip
27 Aug 2024
Contact center outsourcing: What businesses need to know
Businesses use contact center outsourcing to alleviate agent understaffing, expand customer service and reduce costs, but loss of control and service inconsistency are concerns. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
27 Aug 2024
Why contact centers have high turnover and how to combat it
The alarming rise in contact center turnover rates negatively impacts agent morale, customer interactions and ROI. In many ways, AI is seen as both the cause and the solution. Continue Reading
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Tip
21 Aug 2024
How to manage today's remote contact center agents
Technologies like agent analytics, video conferencing, collaboration tools, workforce management applications and cloud software can help manage remote contact centers. Continue Reading
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Tip
21 Aug 2024
The ultimate contact center security checklist
If customers know organizations can keep their data safe in the contact center, they have more positive experiences. This checklist of best practices can help establish that trust. Continue Reading
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Tip
20 Aug 2024
10 strategies to improve contact center agent performance
Call monitoring, skills-based routing, positive reinforcement, training resources and coaching can help contact center agents improve their performance and customer interactions. Continue Reading
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Feature
16 Aug 2024
History and evolution of contact centers
Alexander Graham Bell, Steve Jobs and the Baby Bells played notable roles in the contact center's transformation into the front line of communication for businesses and customers. Continue Reading
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Answer
12 Aug 2024
10 must-have contact center skills for agents in 2024
Contact center agents must have a wide range of interpersonal and technological skills to interact with customers and resolve their issues in a timely and empathetic manner. Continue Reading
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Tip
09 Aug 2024
10 best practices for contact center quality assurance
To ensure quality and results in the contact center, businesses must define clear metrics, use real-time analytics, seek customer feedback, upskill agents and automate everywhere. Continue Reading
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Report
09 Aug 2024
15 essential contact center features
Today's multifunctional contact centers must cut through the product hype and incorporate software features that meet customer demands for fast, seamless and personalized service. Continue Reading
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Feature
31 Jul 2024
7 contact center trends for 2024 and beyond
As contact centers trend toward becoming viable profit centers, AI's influence is at the core of conversational analytics, omnichannel communications and a mobile-first strategy. Continue Reading
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Tip
31 Jul 2024
Contact center compliance checklist for modern workforces
A contact center compliance checklist can serve as a starting point for contact center managers as they seek to comply with internal and external requirements. Continue Reading
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News
31 Jul 2024
Salesforce, Box integrate document AI into Slack
As Salesforce prepares to roll out its own generative AI tools for Slack this fall, Box adds AI for joint users, who can use GenAI on their Box content in Slack channels. Continue Reading
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Definition
29 Jul 2024
What is a content management system (CMS)?
A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading
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Tip
19 Jul 2024
10 Microsoft SharePoint alternatives to consider
While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading
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Tip
19 Jul 2024
8 contact center challenges in 2024 and how to overcome them
Multifunctional contact centers must meet the expectations of savvy customers, hire and maintain qualified agents, monetize data, safeguard information and modernize operations. Continue Reading
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Feature
02 Jul 2024
8 benefits of a modern contact center
Contact centers and their multifunctional capabilities can provide businesses with a competitive edge through improved agent performance, customer engagement and brand loyalty. Continue Reading
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Feature
21 Jun 2024
Call center vs. contact center: What's the difference?
Call centers still live and die by the phone, while time and technologies have demanded more complex contact centers that service customers over multiple channels of communication. Continue Reading
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Tip
17 Jun 2024
5 SharePoint migration tools to consider
Moving years' worth of SharePoint data out of on-premises storage to the cloud can be daunting, so choosing the correct migration tool is an essential first step. Continue Reading
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Definition
23 May 2024
enterprise document management (EDM)
Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading
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Definition
07 May 2024
Slack software
Slack software is a cloud-based messaging application that enables the personnel in an organization to connect and collaborate. Continue Reading
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Definition
30 Apr 2024
employee onboarding and offboarding
Employee onboarding involves all the steps needed to get a new employee successfully deployed and productive, while offboarding involves separating an employee from a firm. Continue Reading
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Definition
29 Apr 2024
interactive whiteboard
An interactive whiteboard, commonly known as a 'smartboard,' is an advanced display tool that operates interactively, either directly or through other devices, serving as a technological advancement over traditional whiteboards. Continue Reading
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Tip
25 Apr 2024
7 SharePoint problems that spur customers to leave the platform
SharePoint is a well-known content management and collaboration platform. Despite its popularity, it can introduce many challenges to businesses, like permissions and governance. Continue Reading
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Tip
18 Apr 2024
3 ways to take advantage of collaboration behavior data
Organizations can use collaboration behavior data to track meeting attentiveness, establish better meeting habits and personalize channel feeds for employees. Continue Reading
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Definition
17 Apr 2024
knowledge management (KM)
Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading
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Answer
03 Apr 2024
What is a SharePoint document conversation?
SharePoint's document conversation features have evolved from in-document chats to Viva Engage posts. Learn what a document conversation is and how it can engage employees. Continue Reading
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Definition
12 Mar 2024
What is Microsoft Power BI? Uses, features and guide
Microsoft Power BI is a business intelligence (BI) platform that provides nontechnical business users with tools for aggregating, analyzing, visualizing and sharing data. Continue Reading
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Definition
06 Mar 2024
web content management system (WCMS)
A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading
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Tip
08 Feb 2024
How a content tagging taxonomy improves enterprise search
Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system. Continue Reading
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Feature
31 Jan 2024
10 content collaboration platforms for enterprises in 2024
Organizations must stay organized to boost efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs. Continue Reading
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Definition
12 Jan 2024
SharePoint administrator
A SharePoint administrator is the person who oversees an organization's installation and operation of the Microsoft SharePoint collaboration and content management platform. Continue Reading
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News
20 Dec 2023
Abandoning Figma merger will cost Adobe $1 billion
EU and U.K. regulators' concerns about 'future competition,' a fairly new antitrust argument, spurs Adobe to cancel $20 billion deal to acquire Figma. Continue Reading
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Definition
11 Dec 2023
vanity URL (vanity uniform resource locator)
A vanity URL (vanity uniform resource locator) is a simplified version of a URL that users enter into their browsers in place of the original URL. Continue Reading
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Definition
07 Dec 2023
file synchronization (file sync)
File synchronization (file sync) is a method of keeping files that are stored in several different physical locations up to date. Continue Reading
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Definition
01 Nov 2023
digital
Digital describes electronic technology that generates, stores and processes data in terms of positive and nonpositive states. Continue Reading
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Definition
20 Oct 2023
DuckDuckGo
DuckDuckGo is an independent company that offers products geared toward internet privacy. Continue Reading
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News
20 Oct 2023
OneDrive 3.0 gets Microsoft 365 Copilot, refreshed interface
Microsoft dusts off its OneDrive cloud file-sharing utility and adds connectivity to Microsoft 365 Copilot AI digital assistant, a new look and more features coming in December. Continue Reading
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Definition
06 Oct 2023
TL;DR (too long; didn't read)
TL;DR is an abbreviation for "too long; didn't read." It often appears in social media posts, online articles, blog posts, text messages, emails, and comments responding to various types of content. Continue Reading
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Definition
05 Oct 2023
social network
A social network is a website or app that lets people connect with each other on a common platform. Continue Reading
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Definition
22 Sep 2023
real-time communications (RTC)
Real-time communications (RTC) is any mode of telecommunications in which all users can exchange information instantly or with negligible latency or transmission delays. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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News
09 Aug 2023
Slack launches redesign to centralize notifications, tasks
The collaboration vendor is out with a new interface to centralize workspaces for Enterprise Grid customers and display notifications and unify create functions in one view. Continue Reading
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Feature
28 Jul 2023
Top social media statistics to check out in 2023
The one constant about social media is it is always changing. The following social media statistics paint the picture of 2023 to help businesses navigate the changing landscape. Continue Reading
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News
27 Jul 2023
Box unveils plugin for Microsoft Copilot, tighter integration
The new integration lets joint customers use the tech giant's generative AI assistant to collaborate quicker with shared content summarization and querying. Continue Reading
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Tip
26 Jul 2023
How to accomplish a SharePoint-Teams integration
Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading
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News
26 Jul 2023
Smartsheet's new AI tools answer queries, visualize data
The project management vendor unveiled generative AI tools that visualize data insights, give guidance with a virtual assistant, generate formulas and create captions for visuals. Continue Reading
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Definition
25 Jul 2023
customer journey map
A customer journey map is a visual representation of the stages a customer goes through when interacting with a company. Continue Reading
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News
25 Jul 2023
DocuSign launches AI-backed live video ID verification tool
The e-signature vendor's new AI-supported identity confirmation tool uses biometrics and live video to verify signers' identity and physical presence at the time of signing. Continue Reading
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Tip
19 Jul 2023
5 steps to integrate a content personalization engine into a CMS
Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering that exceptional experience. Continue Reading
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Definition
17 Jul 2023
taxonomy
Taxonomy is the science of classification according to a predetermined system, with the resulting catalog used to provide a conceptual framework for discussion, analysis or information retrieval. Continue Reading
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Definition
17 Jul 2023
social media metrics
Social media metrics are the various data points that enable a company to gauge the impact of social media activity on its revenues. Continue Reading
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Definition
30 Jun 2023
voice of the customer (VOC)
Voice of the customer (VOC) is the component of customer experience that focuses on customer needs, wants, expectations and preferences. Continue Reading
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Answer
29 Jun 2023
How do collaboration and knowledge management relate?
If organizations integrate their knowledge management and collaboration systems, employees can better collaborate on and share data and documents in a secure environment. Continue Reading
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Definition
14 Jun 2023
Microsoft Power Apps
Power Apps is a suite of Microsoft products that enable both developers and nontechnical users to build custom applications to fulfill various business needs. Continue Reading
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Tip
31 May 2023
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Definition
24 May 2023
Power Platform
Power Platform is an intuitive and collaborative platform from Microsoft. Continue Reading
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Tip
24 May 2023
8 software tools for knowledge sharing and collaboration
Knowledge sharing and collaboration are staples of the modern workplace, thanks to remote and hybrid work. These eight tools can improve teams' hybrid collaboration processes. Continue Reading
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News
19 May 2023
Collaboration app Stormboard brings AI to virtual whiteboard
Harnessing advanced machine learning and natural language processing, online collaboration vendor Stormboard launches StormAI to help teams share and organize ideas faster. Continue Reading
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Definition
19 May 2023
presentation software
Presentation software, also known as graphics presentation applications or presentation graphics programs, is a category of software used to create content where information is often represented in a graphical or visual way. Continue Reading
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Definition
18 May 2023
Microsoft Office Delve
Microsoft Office Delve is a search engine and discovery tool for the Microsoft Office 365 productivity suite. Continue Reading
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Definition
02 May 2023
headless content management system (headless CMS)
A headless content management system (CMS) delivers back-end capabilities for editing, organizing and storing all types of digital information, without regard to how that content is published, displayed or used. Continue Reading
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News
13 Apr 2023
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window. Continue Reading
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Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
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Tip
22 Mar 2023
Why version control is necessary in digital asset management
Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading
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Tip
20 Mar 2023
Compare SharePoint Syntex disadvantages and benefits
Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges. Continue Reading
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Tip
13 Mar 2023
6 SharePoint Syntex use cases
File discovery is one of the most popular use cases for SharePoint Syntex. But how else can you use it? Here, see how real-world teams have begun to use this tool. Continue Reading
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Definition
28 Feb 2023
Microsoft MyAnalytics
Microsoft MyAnalytics is a personal analytics application in Office 365 that enables employees to gain insights into how they spend their time at work and how they can work smarter. Continue Reading
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Tip
22 Feb 2023
An introduction to SharePoint Syntex
SharePoint Syntex is Microsoft's foray into the increasingly popular market of content AI services. This introduction explores how Syntex works, pricing and includes a video demo. Continue Reading
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Definition
22 Feb 2023
Microsoft Planner
Microsoft Planner is a web-based visual task management application that enables enterprise teams to create, assign and organize work in order to execute projects. Continue Reading
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Definition
03 Feb 2023
newsgroup
A newsgroup is an online discussion forum where users can post messages, exchange ideas and read the comments of others. Continue Reading
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Definition
01 Feb 2023
wiki
A wiki is a web-based collaborative platform that enables users to store, create and modify content in an organized manner. Continue Reading
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Definition
31 Jan 2023
weak tie theory
Weak tie theory is the proposition that acquaintances are likely to be more influential than close friends, particularly in social networks. Continue Reading
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Tip
24 Jan 2023
5 examples of e-commerce content marketing strategies
Content marketing strategies with personalization, thought leadership research, SEO and diverse content types can help e-commerce companies reach and engage more customers. Continue Reading
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Definition
20 Jan 2023
cloud collaboration
Cloud collaboration is a type of enterprise collaboration that allows employees to work together on documents and other data types, which are stored off-premises and outside of the company firewall. Continue Reading
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Definition
16 Dec 2022
SharePoint farm
A SharePoint farm is a collection of servers that work in concert to provide a set of basic SharePoint services to support a single site. Continue Reading
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Definition
14 Dec 2022
content services platform
A content services platform is cloud-based SaaS software that enables users to create, share, collaborate on and store text, audio and video content. Continue Reading
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Answer
17 Nov 2022
SEO vs SEM: What's the difference?
SEO and SEM strategies help marketers put digital content in front of the right audience. However, SEO strategies focus on organic search whereas SEM generates paid traffic. Continue Reading
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Answer
21 Oct 2022
Why is social media important for e-commerce?
To increase transparency, organizations can integrate social media with their e-commerce platform and enable users to post reviews and rate their products. Continue Reading
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Tip
18 Oct 2022
Comparing Microsoft Loop vs. SharePoint for businesses
Microsoft's announcement of Loop came with various questions -- in particular, how the new product compares to legacy products, like SharePoint. Here, find out how the two differ. Continue Reading
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News
13 Oct 2022
Box boosts content collaboration with Notes reboot
Cloud document management company Box chases customers with remote and hybrid workforces with its new Canvas offering and revamped Box Notes, which foster online collaboration. Continue Reading
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Feature
06 Oct 2022
What is content collaboration? An in-depth guide
Content collaboration covers the tools and processes used to work with others on content, regardless of the medium. Continue Reading
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Definition
30 Sep 2022
enterprise file sync and share (EFSS)
Enterprise file sync and share (EFSS) is a service that allows users to save files in cloud or on-premises storage and then access them on desktop and mobile devices. Continue Reading
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Definition
28 Sep 2022
weblog
A blog, short for weblog, is a frequently updated web page used for personal commentary or business content. Continue Reading
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Tip
28 Sep 2022
12 file sharing best practices for secure collaboration
Remote work has accelerated the need for secure file sharing and storage. Organizations should emphasize security, structure and user training in their collaboration strategies. Continue Reading
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Tip
21 Sep 2022
7 common file sharing security risks
IT administrators must understand the top file sharing security risks and what to do to ensure they don't create vulnerabilities for the broader organization. Continue Reading
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Definition
19 Sep 2022
Google Docs
Google Docs, first released in 2006, is a free web-based word processor in which documents can be created, edited and stored as part of the Google Docs Editors suite of free web applications. Continue Reading
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Definition
16 Sep 2022
for your information (FYI)
In both chat acronyms and in IT acronyms, FYI is the abbreviation for 'for your information.' Continue Reading
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Definition
24 Aug 2022
organic search results
Organic search results are the unpaid listings that appear on a search engine results page (SERP). Continue Reading