Content management software and services
Content management software helps organizations store, manage and create content while enabling employee collaboration. Whether you want to learn more about web, mobile or enterprise content management services, check out the news, tips and expert advice below.
Top Stories
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Tip
25 Nov 2024
Follow 10 Power Apps best practices to build business apps
Unlike other development platforms, Power Apps lets users build mobile apps through its web-based designer with zero lines of code and solve problems with custom apps. Continue Reading
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Tip
22 Nov 2024
The pros and cons of Drupal
Drupal is a highly customizable and scalable CMS, which makes it suitable for large organizations. Yet, inexperienced admins often struggle with its steep learning curve. Continue Reading
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News
22 Nov 2024
OpenText bolsters AI agents, analytics; previews roadmap
OpenText users get a passel of AI in the latest Cloud Editions release -- but also analytics and CCM tools. Continue Reading
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Tip
13 Nov 2024
What are the top Microsoft Power Apps limitations?
Limitations include constrained licensing, limited support for different device sizes, lack of mature third-party integrations and complex app management. Continue Reading
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News
12 Nov 2024
Box expands AI capabilities with apps, app builder
The GenAI tools are part of a new subscription named Enterprise Advanced. Continue Reading
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Tip
07 Nov 2024
An overview of Power Apps integrations
While the platform works with other Microsoft tools, it can also integrate with third-party apps to unlock automation, customizations and a better view of enterprise data. Continue Reading
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Tip
05 Nov 2024
5 benefits of enterprise content management (ECM)
ECM software offers various benefits to organizations, including document accessibility, better collaboration, improved security and governance, and easy search functions. Continue Reading
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Tip
01 Nov 2024
Best enterprise content management software of 2025
When buying enterprise content management software, businesses have several products to consider. Here are some of the leading ECM platforms to evaluate. Continue Reading
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Tip
25 Oct 2024
Top 5 free and open source ECM software
For small businesses that lack significant budgets, these five free and open source ECM systems can help organize digital content and improve employee productivity. Continue Reading
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News
21 Oct 2024
Microsoft adds Copilot agents, design tools for 365, Dynamics
Microsoft hopes the new tools will be enough to convince enterprises to move beyond testing and fully adopt Copilot. Continue Reading
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Definition
17 Oct 2024
What is information rights management (IRM)?
Information rights management (IRM) is a discipline that involves managing, controlling and securing content from unwanted access. Continue Reading
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News
16 Oct 2024
Sitecore infuses DXP with generative AI marketing features
Sitecore users, who typically build websites for large enterprises, now have automation for website building, marketing content and A/B testing. Continue Reading
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Feature
15 Oct 2024
OCR vs. IDP: What's the difference?
OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading
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Definition
11 Sep 2024
What is enterprise content management? Guide to ECM
Enterprise content management is a set of defined processes, strategies and tools that enables a business to obtain, organize, store and deliver critical information to its employees, business stakeholders and customers. Continue Reading
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Definition
05 Sep 2024
What is digital experience (DX)?
Digital experience (DX), also known as 'digital user experience' (UX), is the take-away feeling an end user has after an experience in a digital environment or with a digital technology or device. Continue Reading
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Tip
03 Sep 2024
The top 7 enterprise content management certifications
These enterprise content management certifications can help business and IT professionals advance their careers and get more out of their company's content systems. Continue Reading
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Tip
27 Aug 2024
How to take advantage of Copilot for SharePoint
Copilot -- Microsoft's AI chatbot tool -- works in several other apps, including SharePoint. Together, Copilot and SharePoint can simplify site and content creation. Continue Reading
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Tip
19 Aug 2024
6 enterprise content management best practices for deployment
When implementing enterprise content management software, organizations should consider key factors such as developer input, ease of use and built-in security. Continue Reading
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Tutorial
16 Aug 2024
Using PowerShell for monitoring SharePoint Online
The scale and complexity of some SharePoint Online environments can make maintenance difficult. Learn to use automation scripts to keep tabs on the collaboration platform. Continue Reading
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News
08 Aug 2024
Box acquires Alphamoon intelligent document processing tech
Paper and unstructured PDFs need more help to be ingested into and findable within enterprise knowledge repositories. Enter generative AI to bridge the gap. Continue Reading
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News
07 Aug 2024
Adobe rolls out B2B generative AI app for CRM, marketing
As enterprises determine where the value is in deploying and paying for generative AI in their marketing and sales operations, Adobe releases its own entrant. Continue Reading
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Tip
06 Aug 2024
Compare SharePoint 2019 vs. SharePoint Online
SharePoint 2019 and SharePoint Online have different customization capabilities, payment models and more. Organizations must consider these distinctions before selecting one. Continue Reading
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Tip
31 Jul 2024
7 steps to migrate ECM systems to the cloud
Enterprise content management systems can become outdated, prompting a migration to cloud-based options. Follow these seven steps to ensure a smooth migration. Continue Reading
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News
30 Jul 2024
Generative AI poised to upend legal sector
Some industries might be wary of generative AI, but not legal. We find out how -- and why -- attorneys are embracing it in this Q&A with eDiscovery AI's founder, Jim Sullivan. Continue Reading
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Definition
29 Jul 2024
What is a content management system (CMS)?
A content management system (CMS) is a software application that lets users create, edit, collaborate on, publish and store digital content. Continue Reading
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Tip
19 Jul 2024
10 Microsoft SharePoint alternatives to consider
While SharePoint offers many capabilities, an organization may find that a different CMS or collaboration system better suits its needs. Here are some alternatives to consider. Continue Reading
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Tip
17 Jul 2024
Top 8 enterprise content management challenges to avoid
As organizations strategize enterprise content management, challenges may arise -- like cost, security and storage. Careful planning can avoid these issues. Continue Reading
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Tip
16 Jul 2024
How to develop an ECM strategy and roadmap
Deploying an enterprise content management system requires careful forethought. Before implementing an ECM platform, enterprises should follow these steps. Continue Reading
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Tip
11 Jul 2024
Know when to use a headless CMS and when it's not worth it
Headless CMSes aren't a silver bullet for every circumstance. Evaluate four use cases for a headless CMS and four scenarios when a headless CMS isn't worth the investment. Continue Reading
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Tip
02 Jul 2024
5 SharePoint migration challenges and how to overcome them
A move to SharePoint Online from a legacy system can help organizations modernize their ECM strategies. Yet, customizations and poor planning often hinder implementation. Continue Reading
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Tip
27 Jun 2024
Document management vs. content management: How they differ
While document and content management are part of a larger enterprise content management strategy, the two systems handle different types of information. Continue Reading
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News
27 Jun 2024
Box AI becomes free to Enterprise Plus subscribers
Box previews new features to come later this year -- including a revamped metadata API -- while dropping generative AI query fees for its highest tier of premium subscribers. Continue Reading
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Tip
24 Jun 2024
The 7 stages of enterprise content lifecycle management
Content lifecycle management is where business process management, content and records management intersect. Learn more about this process and its key stages. Continue Reading
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Tip
21 Jun 2024
Is headless CMS the future of content management?
As headless CMS rises in popularity, IT leaders might wonder if it's a fad or if it will permanently affect the content management industry. Learn more in this expert tip. Continue Reading
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Tip
11 Jun 2024
5 steps to a successful ECM implementation project
Implementing an ECM system is not all about technology; it's also about the people. A proper rollout requires feedback from key business departments and personnel. Continue Reading
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Definition
11 Jun 2024
clinical documentation
Clinical documentation (CD) is the creation of a digital or analog record detailing a medical treatment, medical trial or clinical test. Continue Reading
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News
05 Jun 2024
Headless CMS vendor Contentstack integrates generative AI
Incorporating consulting services and flexible accommodations for different LLMs, developer-focused Contentstack offers its own take on GenAI for CMS. Continue Reading
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Tip
04 Jun 2024
What to know about SharePoint 2019's end of life
As SharePoint 2019 approaches its end of life, users can expect reduced support. Migration to newer platforms like SharePoint Online can offer ongoing security and functionality. Continue Reading
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Definition
23 May 2024
enterprise document management (EDM)
Enterprise document management (EDM) is a strategy for overseeing an organization's paper and electronic documents so they can be easily retrieved in the event of a compliance audit or subpoena. Continue Reading
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Quiz
22 May 2024
Test your headless CMS knowledge
Do you know what headless content management systems are, how they work and when organizations should consider using them? Test your knowledge of headless CMSes with this quiz. Continue Reading
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Tip
17 May 2024
SharePoint vs. Box: What's the difference?
SharePoint and Box both help users manage and store content. Yet, to choose the right tool, organizations should first consider their integration and security requirements. Continue Reading
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Tip
07 May 2024
9 SharePoint best practices
The breadth of SharePoint's features can make it a challenging tool to implement and maintain. These best practices can keep content managers on track. Continue Reading
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Definition
02 May 2024
document sanitization
Document sanitization is the process of cleaning a document to ensure that only the intended information can be accessed from it. Continue Reading
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Feature
30 Apr 2024
Benefits and challenges of a headless CMS
Headless CMSes enable omnichannel publishing and improve front-end flexibility. Yet, these platforms can have steep learning curves and require skilled front-end developers. Continue Reading
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Definition
29 Apr 2024
webmaster
A webmaster is someone who creates and manages the content and organization of a website, manages the computer server and technical programming aspects of a website, or does both. Continue Reading
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Definition
17 Apr 2024
knowledge management (KM)
Knowledge management is the process an enterprise uses to gather, organize, share and analyze its knowledge in a way that's easily accessible to employees. Continue Reading
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Tip
17 Apr 2024
5 benefits of enterprise search
With a proper enterprise search strategy in place, organizations can improve their employees' efficiency and ensure customers have positive experiences. Continue Reading
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News
15 Apr 2024
OpenText expands GenAI for enterprise content, IoT
OpenText finds a novel use for generative AI: combing through, sorting and summarizing massive amounts of IoT data. It also launched new enterprise content management features. Continue Reading
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Feature
15 Apr 2024
Traditional CMS vs. headless CMS: What's the difference?
Traditional CMSes let users design websites, yet they lack the flexibility of headless systems. Differences between these tools include purpose, architecture and ease of use. Continue Reading
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News
27 Mar 2024
Adobe intros new GenAI tools and apps for marketers
The new applications and tools are for marketers looking to connect the different processes of the content supply chain in a safe and responsible manner. Continue Reading
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News
26 Mar 2024
Writer Inc.'s new AI tool generates voice of marketers' content
As generative AI technology grows in marketing, personalized tools such as these help brands define their style. It makes sure what's generated is on brand with a company's message. Continue Reading
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Definition
22 Mar 2024
workflow management
Workflow management is the discipline of creating, documenting, monitoring and improving upon the series of steps, or workflow, that is required to complete a specific task. Continue Reading
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Definition
12 Mar 2024
What is Microsoft Power BI? Uses, features and guide
Microsoft Power BI is a business intelligence (BI) platform that provides nontechnical business users with tools for aggregating, analyzing, visualizing and sharing data. Continue Reading
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Definition
06 Mar 2024
web content management system (WCMS)
A web content management system (WCMS) is a type of content management system (CMS) that provides an organization with a way to manage digital information on a website through creating and maintaining content without prior knowledge of web programming or markup languages. Continue Reading
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News
05 Mar 2024
Box AI adds Microsoft Azure OpenAI Service integration
Box adds Microsoft Azure OpenAI Service to its lineup of AI tools for document summaries, joining Google's Vertex and OpenAI LLMs for users to choose from. Continue Reading
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Tip
05 Mar 2024
Generative AI's effect on content management systems
Generative AI's ability to create content can enhance workflow automation within a CMS. Yet, organizations must implement guardrails to ensure data privacy and content quality. Continue Reading
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Feature
01 Mar 2024
6 benefits of omnichannel marketing
Omnichannel marketing shares data between interaction channels, like email and live chat, to improve CX. Key benefits include enhanced personalization and customer loyalty. Continue Reading
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News
23 Feb 2024
Reading long PDFs less painful with Adobe AI Assistant tool
The first beta version of Adobe's generative AI tools for search, summary, attribution and copy-pasting is available for Acrobat, with more features to come. Continue Reading
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News
15 Feb 2024
Sitecore to bring more generative AI XM, XP clouds
Katie Johnson joined Sitecore after leading vertical market pushes at Salesforce and Talkdesk. In this Q&A, we discuss that, future generative AI plans and more. Continue Reading
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Feature
08 Feb 2024
6 content moderation guidelines to consider
User-generated content can affect a company's reputation. Content moderation helps stop the spread of disinformation and unacceptable posts that can harm or upset others. Continue Reading
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Tip
08 Feb 2024
How a content tagging taxonomy improves enterprise search
Creating an enterprise taxonomy can help users more easily find the content they need when searching through files in a content management system. Continue Reading
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Feature
02 Feb 2024
AI, the 2024 U.S. election and the spread of disinformation
Generative technology-fueled deepfakes could interfere with the November election due to ease of use and power of the technology. The outlook for regulation seems dim. Continue Reading
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Feature
31 Jan 2024
10 content collaboration platforms for enterprises in 2024
Organizations must stay organized to boost efficiency. Content collaboration platforms can help, but business leaders must choose carefully to find one that best fits their needs. Continue Reading
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Feature
30 Jan 2024
7 benefits of Microsoft SharePoint
SharePoint offers a central repository where users can store and collaborate on business content. The tool's benefits include improved efficiency, scalability and compliance. Continue Reading
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Definition
29 Jan 2024
content analytics
Content analytics, also known as content intelligence, is the process of measuring and analyzing how users interact and engage with digital content. Continue Reading
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Definition
25 Jan 2024
white hat link building
White hat link building is a search engine optimization (SEO) technique for increasing the number of high-quality backlinks to a webpage. Continue Reading
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News
24 Jan 2024
Box acquires no-code document automation tool Crooze
The acquisition gives Box both the talent and the technology Crooze provided for large customers, according to Box's vice president of product strategy. Continue Reading
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Tip
23 Jan 2024
7 records management systems to consider
Top records management systems like Box, DocuPhase, Laserfiche and SharePoint can help organizations store important documents and automate retention schedules. Continue Reading
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Opinion
22 Jan 2024
Build that elusive, winning generative AI business strategy
Analysts explain why so few enterprises can come up with generative AI strategies that can prove its value in hard dollars. Spoiler alert: First you need a problem to solve. Continue Reading
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Feature
17 Jan 2024
An overview of Microsoft SharePoint
Microsoft offers on-premises and cloud versions of SharePoint to help organizations manage content. Core capabilities include collaboration, automation and data protection. Continue Reading
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Tip
11 Jan 2024
Best practices to create accessible documents
Anyone who creates content can make documents accessible for people who use assistive technologies. These best practices lay out how to ensure content is accessible. Continue Reading
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Feature
10 Jan 2024
DXP vendors: More generative AI tools for websites to come
Generative AI has given designers, marketers and digital experience leaders new tools to more quickly create better, tightly personalized websites. DXP vendors plan to deliver more. Continue Reading
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Definition
27 Dec 2023
email signature
An email signature -- or signature block or signature file -- is the short text that appears at the end of an email message to provide more information about the sender. Continue Reading
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Feature
21 Dec 2023
The top 4 content management trends in 2024
Content management trends like generative AI, compliance, workflow automation and cloud deployment can help organizations automate processes and support remote work. Continue Reading
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Definition
14 Dec 2023
business process automation (BPA)
Business process automation (BPA) is the use of advanced technology to complete business processes with minimal human intervention. Continue Reading
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Definition
06 Dec 2023
digitization
Digitization is the process of converting information into a digital format. In this format, information is organized into discrete units of data called bits that can be separately addressed, usually in multiple-bit groups called bytes. Continue Reading
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Tip
05 Dec 2023
How to create accessible PDF documents
If businesses create accessible PDF documents, they can reach more customers and expand their business opportunities. Learn how to create and ensure all documents are accessible. Continue Reading
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News
20 Nov 2023
Acquia takes on web content accessibility with Monsido buy
Acquia adds generative AI and accessibility checker tools to its digital experience platform; partnerships avail close integrations of A/B testing and content personalization tools. Continue Reading
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News
15 Nov 2023
What IT admins and office workers get in MS 365 Copilot
Microsoft 365's Copilot assistive AI features come with a big price tag, but experts are bullish that they could return the investment to users -- and more. Continue Reading
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News
13 Nov 2023
Acquia CEO on DXP's future, content AI, acquisition strategy
After almost a year in the position, Acquia CEO Stephen Reny discusses the company's digital experience platform, and how AI and acquisitions will figure into its evolution. Continue Reading
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Opinion
02 Nov 2023
Microsoft's Copilot AI assistant brings upside, cost and risk
Microsoft's Copilot AI assistant arrives for office productivity apps. Not everyone's going to buy it at once, and it does come with risks common to all generative AI. Continue Reading
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News
11 Oct 2023
New Box Hubs uses AI to curate content, target users
The vendor adds a new internal publishing system to its stable of content management tools. It enables users to curate and publish select content within an organization. Continue Reading
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Definition
27 Sep 2023
workflow automation
Workflow automation is an approach to making the flow of tasks, documents and information across work-related activities perform independently in accordance with defined business rules. Continue Reading
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News
19 Sep 2023
Smartsheet scales project management for larger customers
The work collaboration platform vendor's updates scale capabilities for task views, high-volume data management and visualizations to simplify organization for larger customers. Continue Reading
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Tip
31 Aug 2023
5 types of AI content moderation and how they work
AI will change how organizations moderate content, especially on social media and with the increase in AI-generated content being produced. Here's what you need to know. Continue Reading
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Feature
23 Aug 2023
LMS vs. CMS: What's the difference?
A CMS can fulfill general content publishing, editing and storage needs, while an LMS is better suited to a more specific HR and employee-oriented use case. Continue Reading
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Tip
26 Jul 2023
How to accomplish a SharePoint-Teams integration
Depending on the complexity of a business's SharePoint sites, a Teams integration can benefit organizations by being cost-effective and simplifying user access. Continue Reading
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Tip
19 Jul 2023
5 steps to integrate a content personalization engine into a CMS
Customer experience is a top focus in the modern business world, and personalized content can go a long way toward delivering that exceptional experience. Continue Reading
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Definition
26 Jun 2023
web development framework (WDF)
A web development framework is a set of resources and tools for software developers to build and manage web applications, web services and websites, as well as to develop application programming interfaces (APIs). Continue Reading
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Feature
21 Jun 2023
Using Fibery to build The Ultimate Workspace for solopreneurs
The no-code digital workspace vendor for SMBs brings total customization to online knowledge hubs and generative AI tools to build online workspaces and create content quickly. Continue Reading
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Definition
05 Jun 2023
Open Document Format (ODF)
The Open Document Format (ODF) is a zip-compressed, Extensible Markup Language (XML)-based, open source file format for saving and exchanging text, spreadsheets, charts, graphics and presentations. Continue Reading
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Tip
31 May 2023
5 integrations for your CMS
To get the most out of a content management system, organizations can integrate theirs with other crucial tools, like marketing and collaboration software. Continue Reading
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Definition
09 May 2023
Drupal
Drupal is a free, open source content management system (CMS) to build and maintain websites, online directories, e-commerce stores, intranets and other types of digital content. Continue Reading
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Tip
03 May 2023
CRM vs. CMS: How they differ and how to integrate them
CMSes and CRM systems serve different purposes, but together, they can help organizations improve customer data management as well as automate sales and marketing strategies. Continue Reading
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News
02 May 2023
Box to inject generative AI into content management platform
The vendor is working with OpenAI to put the AI research lab's GPT technology into its content management platform. Challenges include limiting AI copyright breaches. Continue Reading
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Tip
24 Apr 2023
Top 8 digital asset management platforms to consider in 2023
DAM platforms help marketers manage digital assets for customer-facing channels like websites and social media pages. Top DAM products include Acquia DAM, Bynder and Canto. Continue Reading
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Feature
19 Apr 2023
MAM vs. DAM: What's the difference?
Digital asset management is the reigning champion of managing digital and multimedia assets. Now, media asset management offers the same, with more support for larger files. Continue Reading
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News
13 Apr 2023
Adobe adds new Acrobat extension PDF tools in Google Chrome
The updates let Google Chrome users alter PDF documents by adding comments, markups, highlights, signatures and image cropping all from the browser window. Continue Reading
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Tip
30 Mar 2023
8 SharePoint Syntex best practices
To use SharePoint's content AI services -- Syntex -- organizations should determine their pain points and plan thorough end-user trainings for successful adoption. Continue Reading
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Tip
22 Mar 2023
Why version control is necessary in digital asset management
Creative teams often use different versions of their digital assets across marketing channels. Learn how version control in DAM systems helps teams track these versions. Continue Reading
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Tip
20 Mar 2023
Compare SharePoint Syntex disadvantages and benefits
Microsoft promotes its SharePoint content AI services -- Syntex -- as a way to streamline content management in a cost-effective way. Yet, the service is new and has challenges. Continue Reading
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Tip
13 Mar 2023
6 SharePoint Syntex use cases
File discovery is one of the most popular use cases for SharePoint Syntex. But how else can you use it? Here, see how real-world teams have begun to use this tool. Continue Reading