Enterprise applications of AI
A large percentage of enterprises have already implemented some type of artificial intelligence software to improve their business, be it chatbots for customer service or machine learning for predictive analytics. Find information about those enterprise AI applications and many more emerging uses of AI.
Top Stories
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Podcast
26 Nov 2024
Oracle generative AI approach based on Cohere, Meta models
The tech giant has infused its various SaaS applications and databases with GenAI technology and has developed an arsenal of autonomous AI agents. Continue Reading
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Tip
25 Nov 2024
12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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Definition
26 Nov 2024
What is augmented intelligence?
Augmented intelligence is the use of technology to enhance a human's ability to execute tasks, perform analysis and make decisions. Continue Reading
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Podcast
26 Nov 2024
Oracle generative AI approach based on Cohere, Meta models
The tech giant has infused its various SaaS applications and databases with GenAI technology and has developed an arsenal of autonomous AI agents. Continue Reading
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Definition
25 Nov 2024
What is a convolutional neural network (CNN)?
A convolutional neural network (CNN) is a category of machine learning model. Specifically, it is a type of deep learning algorithm that is well suited to analyzing visual data. Continue Reading
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Tip
25 Nov 2024
12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst. Continue Reading
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News
22 Nov 2024
Snowflake fuels edtech vendor's data and AI initiatives
PowerSchool is creating personalized educational experiences for teachers, students, parents, administrators and others by using its data to train AI tools. Continue Reading
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Tip
22 Nov 2024
Embedding models for semantic search: A guide
Embedding models in semantic search are changing how we interact with information by going beyond keyword matching to capture meaning and relationships in text and other data. Continue Reading
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Feature
21 Nov 2024
8 metrics to measure GenAI’s performance and business value
When gauging the success of generative AI initiatives, metrics should be agreed upon upfront and focus on the performance of the model and the value it delivers. Continue Reading
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Feature
21 Nov 2024
How to detect AI-generated content
AI- or human-generated? To test their reliability, six popular generative AI detectors were asked to judge three pieces of content. The one they got wrong may surprise you. Continue Reading
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Definition
21 Nov 2024
What is autonomous AI?
Autonomous artificial intelligence (AI) is a branch of AI in which systems and tools are advanced enough to act with limited human oversight and involvement. Continue Reading
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News
20 Nov 2024
Meta aims at enterprises with hire of ex-Salesforce AI exec
The social media giant has found success with its Llama family of GenAI models. The new hire shows it is targeting enterprise products. Continue Reading
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News
20 Nov 2024
Snowflake partners with Anthropic to improve AI development
The alliance aims to make it easier and faster for the data cloud vendor's customers to use the Claude line of large language models when developing advanced applications. Continue Reading
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Definition
20 Nov 2024
What is speech recognition?
Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text. Continue Reading
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Tip
20 Nov 2024
Generative AI vs. predictive AI: Understanding the differences
Generative AI and predictive AI vary in how they handle use cases and unstructured and structured data, respectively. Explore the benefits and limitations of each. Continue Reading
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News
19 Nov 2024
With new Fabric features, Microsoft aims at AI development
New data management and analytics suite features include databases and a data catalog to enable enterprises to develop and operationalize advanced applications. Continue Reading
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News
19 Nov 2024
New Microsoft 365 Copilot AI agents focus on productivity
New AI agents include a meeting facilitator to take notes, a project manager and an interpreter. Continue Reading
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News
14 Nov 2024
Alteryx adds tools for cloud, hybrid analytics deployments
The vendor's update includes new data preparation and blending tools, improved interoperability with data warehouses and the preview of AI-powered insight generation capabilities. Continue Reading
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News
14 Nov 2024
Monte Carlo adds more GenAI to data observability platform
The vendor's latest update features an LLM-powered tool that delivers recommendations for developing data quality monitors along with a DataOps dashboard and new integrations. Continue Reading
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News
13 Nov 2024
Zendesk adds a twist to AI outcomes-based CX pricing
Zendesk's dynamic pricing adds flexibility to subscriptions and outcomes-based pricing. Continue Reading
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News
13 Nov 2024
Google Learn About AI tool could fail to hit the target
While the new tool is geared toward professors, students and researchers, it may still fail to stand up to popular chatbots like ChatGPT. The tool also remains prone to hallucinations. Continue Reading
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News
13 Nov 2024
ThoughtSpot AI agent Spotter enables conversational BI
The analytics vendor's new tool not only enables users to converse with data using natural language, but also has contextual awareness and autonomously makes suggestions. Continue Reading
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News
12 Nov 2024
OpenShift AI boosts LLMOps chops with Neural Magic deal
The acquisition of a top contributor to an open source library already linked to OpenShift AI comes as LLMOps fundamentally alters the platform engineering scene. Continue Reading
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News
12 Nov 2024
Creating a clean generative AI data set with Getty Images
The clean data set contains no images of brands, celebrities and well-known figures such as presidential candidates, and includes a license for each image. Continue Reading
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News
12 Nov 2024
SAS acquires synthetic data generator to aid AI development
The longtime analytics vendor plans to fold the intellectual property of Hazy into its existing synthetic data generation capabilities to help customers safely build AI tools. Continue Reading
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Tip
11 Nov 2024
Metaplane app adds data observability for Snowflake users
The data observability specialist's new native app for the data cloud enables users to monitor data quality as they develop the analytics and AI tools that inform decisions. Continue Reading
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News
08 Nov 2024
Google's Looker taking an agentic approach to generative AI
The analytics vendor aims to help customers develop agents, built on a foundation of trusted data, that enable deep analysis and relieve users of time-consuming tasks. Continue Reading
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Definition
04 Nov 2024
What is AI art and how is it created?
Artificial intelligence art (AI art) is any form of art that has been created or enhanced with AI tools. Continue Reading
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Feature
04 Nov 2024
5 industries where AI adoption is lagging
While AI captivates users worldwide, that doesn't directly translate into widespread adoption across all industries. Continue Reading
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Definition
01 Nov 2024
What is Microsoft Copilot? In-depth guide to versions and uses
Microsoft Copilot is an artificial intelligence (AI)-powered chat service that integrates with many other Microsoft applications and services to support user efficiency and productivity. Continue Reading
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Feature
31 Oct 2024
Survey: Enterprise generative AI adoption ramped up in 2024
Nearly a third of organizations are now using generative AI in production. But data quality, the AI skills gap and an evolving regulatory landscape continue to present hurdles. Continue Reading
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Definition
31 Oct 2024
What is face detection and how does it work?
Face detection, also called facial detection, is a computer technology that identifies human faces in digital images and video. Continue Reading
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News
30 Oct 2024
GM's automated recruiting goal: From 60 days to 60 minutes
General Motors is using an AI-enabled chatbot to handle tedious work in vetting candidates for recruiters. A big assist comes from automated scheduling. Continue Reading
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News
29 Oct 2024
Meta joins others reinventing search with AI
The social media giant has joined other vendors that are trying to reinvent search after the popularization of ChatGPT. The vendors want to challenge Google's position. Continue Reading
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News
29 Oct 2024
The causes of disillusionment with GenAI
The market has seen virtually unprecedented growth. However, enterprises lack confidence in what the technology can do. Nevertheless, enterprises still want to use it. Continue Reading
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Feature
29 Oct 2024
10 key characteristics of cloud computing
Evaluate how these 10 characteristics of cloud computing, such as on-demand self-service and broad network access, can help you become a more nimble and cost-effective business. Continue Reading
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Podcast
29 Oct 2024
Exploring the role of AI in beauty and haircare
Myavana uses machine learning to recommend products to Black women. The service is valuable to enterprises that can take use of the breadth of data the vendor has on Black hair. Continue Reading
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Feature
29 Oct 2024
What is enterprise AI? A complete guide for businesses
Enterprise AI tools are transforming how work is done, but companies must overcome various challenges to derive value from this powerful and rapidly evolving technology. Continue Reading
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Definition
28 Oct 2024
What is named entity recognition (NER)?
Named entity recognition (NER) is a natural language processing (NLP) method that extracts information from text. Continue Reading
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Definition
28 Oct 2024
What is conversational AI (conversational artificial intelligence)?
Conversational AI, also known as conversational artificial intelligence, is a type of AI that enables computers to understand, process and generate human language. Continue Reading
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News
25 Oct 2024
Informatica launches blueprints for developing generative AI
The vendor's new frameworks aim to simplify and speed developing GenAI tools and include data integration and governance capabilities along with connectors and best practices. Continue Reading
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Feature
24 Oct 2024
Scope 1, 2 and 3 emissions: Differences, with examples
With more companies tracking their carbon footprints, Scope 1, 2 and 3 emissions are under discussion. Discover what each is and the approaches to measure them. Continue Reading
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Feature
23 Oct 2024
Databricks lakehouse a secret weapon for WNBA's Fever
The vendor's platform has helped Pacers Sports & Entertainment -- parent company of the NBA's Pacers and WNBA's Fever -- free data from isolation to fuel an analytics-driven future. Continue Reading
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Opinion
23 Oct 2024
Blueprint for hybrid observability: AI and its 4 key enablers
There are four elements that create a foundation for AI-driven observability. The ability to automatically detect new or updated components is just one of them. Continue Reading
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News
22 Oct 2024
Reltio update delivers new AI-powered matching capabilities
The data unification vendor's latest AI tool is a prebuilt customer data matching tool that uses LLMs and machine learning to help users develop more complete customer profiles. Continue Reading
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Tip
22 Oct 2024
10 multitouch attribution software and tools
MTA tools can help marketers understand the customer journey and track which touchpoints lead to the most conversions. Top tools include Adobe Analytics, Branch and Triple Whale. Continue Reading
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Feature
22 Oct 2024
How data analytics could improve sustainability
Organizational leaders can't just assess sustainability efforts by feel. Instead, using data and analysis is key. So why aren't more organizations using these? Continue Reading
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News
18 Oct 2024
Amplitude adds A/B testing tool to analytics suite
Both the vendor's new feature as well as its recent acquisition of Command AI aim to make it easier for business users to work with its tools without requiring expert help. Continue Reading
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News
16 Oct 2024
Informatica update targets preparing data for AI development
The data management vendor's latest platform update includes features aimed at enabling customers to effectively ready their data for informing models and applications. Continue Reading
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Tip
16 Oct 2024
How businesses can measure AI success with KPIs
AI KPIs should include direct and indirect metrics. Learn about the standard and generative AI-specific KPIs that will help you gauge the success of your AI projects. Continue Reading
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Tip
16 Oct 2024
Types of AI algorithms and how they work
AI algorithms can help businesses gain a competitive advantage. Learn the main types of AI algorithms, how they work, and why companies must thoroughly evaluate benefits and risks. Continue Reading
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Feature
15 Oct 2024
OCR vs. IDP: What's the difference?
OCR and IDP both extract text from images, but IDP can analyze a text's meaning. Explore the key differences between these related but distinct technologies. Continue Reading
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Podcast
15 Oct 2024
Closing the gap between open source and closed AI models
More enterprises are fine-tuning open models from vendors including Meta, xAI and Mistral AI. This has led startups like Together AI to see this is the future. Continue Reading
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Feature
09 Oct 2024
What AI capabilities do network tools need?
AI networking tools have many beneficial capabilities. When evaluating AI tools, engineers should prioritize the specific capabilities their networks need for successful AI use. Continue Reading
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News
09 Oct 2024
Government use of AI by key U.S. military branches
The Air Force and Army are exploring applications of GenAI including using their own large language models. While some use cases are successful, others are not. Continue Reading
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Tip
09 Oct 2024
How to effectively manage AI projects in 12 steps
AI is a high priority for companies but results often fall short of expectations. These 12 steps will help you successfully manage AI projects and deliver business value. Continue Reading
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Feature
09 Oct 2024
Snowflake the engine for fintech firm's AI transformation
Specialist TS Imagine is using the data platform vendor's Cortex capabilities to extract value from unstructured data and become more efficient by automating processes. Continue Reading
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News
09 Oct 2024
Alation launches AI governance suite to meet rising need
With interest in generative AI increasing, the vendor's new suite aims to help enterprises both mitigate risks as well as confidently use new applications. Continue Reading
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Tip
08 Oct 2024
15 best practices for contact center agent training programs
Agents thrive when contact center training programs are built on KSAC profiles, performance analysis and recognition, personal coaching and shadowing, AI integration, and ROI. Continue Reading
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News
08 Oct 2024
Databricks Apps a toolkit that simplifies AI development
Features including native integrations with development platforms and automatic provisioning of serverless compute enable customers to more easily develop and deploy applications. Continue Reading
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Tip
08 Oct 2024
How small businesses can take advantage of AI
Small business owners see AI's potential for automation and transformation, yet concerns remain. This seven-step program will help AI implementations get off on the right track. Continue Reading
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Feature
08 Oct 2024
10 top artificial intelligence certifications and courses for 2025
As AI adoption accelerates, AI certifications and courses have proliferated. These offerings go beyond the basics, deepening your knowledge of this rapidly evolving technology. Continue Reading
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Tip
07 Oct 2024
Artificial intelligence vs. human intelligence: Differences explained
Artificial intelligence is humanlike. There are differences, however, between natural and artificial intelligence. Here are three ways AI and human cognition diverge. Continue Reading
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News
07 Oct 2024
Monte Carlo aids data observability with root cause analysis
The vendor's new capabilities are designed to enable Databricks and GitLab users to quickly discover and resolve the underlying causes of data quality problems. Continue Reading
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Tip
04 Oct 2024
Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers. Continue Reading
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News
04 Oct 2024
Google updates Search with more generative AI features
The cloud and search giant now has ads in AI Overviews and updates for consumer products, such as the ability to ask questions and use video with Google Lens. Continue Reading
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News
04 Oct 2024
Walmart, SF 49ers share generative AI experiences
The retail giant and the NFL team joined other organizations at the Enterprise Connect AI conference to discuss lessons learned from deploying the technology. Continue Reading
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Feature
03 Oct 2024
How digital twins can help support sustainability
Digital twin technology shows promise as a sustainability tool-- but it's no panacea. Continue Reading
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Feature
03 Oct 2024
Lessons on AI-driven marketing at EmTech MIT 2024
In addition to generating personalized advertising content, marketing professionals are using large language models as new personas to shape brand perception and strategy. Continue Reading
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News
03 Oct 2024
SingleStore's BryteFlow acquisition targets data integration
The data platform vendor's purchase adds full change data capture capabilities and is aimed at improving data ingestion and integration from applications and databases. Continue Reading
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News
03 Oct 2024
OpenAI shows developers what is possible with speech tool
The AI vendor introduced four new offerings for enterprises. Its Realtime API is notable for its speech-to-speech capability. Meanwhile, the startup is growing explosively. Continue Reading
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Tip
03 Oct 2024
Contact center monitoring: A step-by-step guide
A well-designed monitoring program identifies customer pain points and gathers valuable intelligence that can improve agent performance and CX, as well as products and services. Continue Reading
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Definition
03 Oct 2024
What is Gen AI? Generative AI explained
Generative AI is a type of artificial intelligence technology that can produce various types of content, including text, imagery, audio and synthetic data. Continue Reading
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News
01 Oct 2024
MicroStrategy update aims to improve generative AI accuracy
The longtime analytics vendor's latest release addresses the accuracy of artificial intelligence outputs and includes an integration that enables users to query bots within Teams. Continue Reading
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Podcast
01 Oct 2024
Enterprise adoption of generative AI is accelerating
More enterprises are using generative AI. There is no consensus on the best use case or if open or closed models work better. Organizations that used AI before ChatGPT are ahead. Continue Reading
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Definition
01 Oct 2024
What is AI? Artificial Intelligence explained
Artificial intelligence is the simulation of human intelligence processes by machines, especially computer systems. Continue Reading
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News
26 Sep 2024
OpenAI restructure move unsurprising, but raises concerns
The for-profit organization will lead to more freedom for the organization and its investors. However, it could cause enterprises to question if the vendor is committed to safe AI. Continue Reading
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News
26 Sep 2024
ThoughtSpot taps Salesforce exec Karkhanis to be new CEO
As analytics enters a new era dominated by GenAI, the vendor has named former Salesforce Sales Cloud and Einstein Analytics leader Ketan Karkhanis its new chief executive officer. Continue Reading
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News
26 Sep 2024
Cockroach Labs adds vector search, updates pricing options
The database vendor's new update includes an integration with pgvector that provides users with the vector search capabilities needed to feed RAG pipelines and develop GenAI tools. Continue Reading
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News
25 Sep 2024
Microsoft introduces new safety tools for generative AI
The cloud giant introduced tools that cite sources in Copilot, curb hallucination and protect privacy. They show ways the vendor has learned from previous challenges. Continue Reading
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Definition
25 Sep 2024
What is embodied AI? How it powers autonomous systems
Embodied AI refers to artificial intelligence systems that interact with and can learn from their environments using a suite of technologies that include sensors, motors, machine learning and natural language processing. Continue Reading
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Definition
25 Sep 2024
What is a decision support system (DSS)?
A decision support system (DSS) is a computer program used to improve a company's decision-making capabilities. Continue Reading
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Definition
24 Sep 2024
What is Change Healthcare?
Change Healthcare is a healthcare technology provider specializing in revenue cycle management, payment management and health information exchange solutions. Continue Reading
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News
23 Sep 2024
Salesforce Agentforce, Microsoft Copilot AI battle heats up
After rebranding Einstein copilot products as 'agents,' Salesforce CEO Marc Benioff likened Microsoft Copilot AI to Clippit, also known as Clippy, the original intelligent agent. Continue Reading
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News
20 Sep 2024
Amazon offers new generative AI tool for e-commerce sellers
Project Amelia is a selling expert that provides sellers with answers to questions. It makes use of broad knowledge and will soon provide answers to complex problems. Continue Reading
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News
18 Sep 2024
Fivetran targets data security by adding Hybrid Deployment
The vendor's new feature aims to aid organizations that deal with sensitive data by enabling them to manage pipelines from private clouds and on-premises environments. Continue Reading
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Tip
18 Sep 2024
AI in banking: Benefits, risks, what's next
AI technologies bring operational efficiency and customer benefits to banking. Learn how GenAI and other AI tools are transforming financial services and risks to watch out for. Continue Reading
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News
17 Sep 2024
Teradata ClearScape Analytics update targets ROI on AI, ML
The vendor's latest platform update adds features such as a PySpark conversion tool and AutoML aimed at helping customers improve returns on their investments in AI and ML models. Continue Reading
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Definition
16 Sep 2024
What is social learning theory?
Social learning theory is the philosophy that people can learn from each other through observation, imitation, modeling and even emotions. Continue Reading
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Definition
16 Sep 2024
What is Blue Yonder (formerly JDA Software)?
Blue Yonder, formerly JDA Software, is a software and consultancy company that specializes in selling supply chain management products and services to businesses. Continue Reading
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Feature
13 Sep 2024
Explore the benefits and risks of AI in fintech
Financial technology can benefit greatly from AI tools and strategies. But financial services companies looking to adopt AI need to understand the risks too. Continue Reading
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News
13 Sep 2024
Tableau Einstein is a new BI platform with AI at its core
The new platform marks an evolution for the longtime analytics vendor, making AI the focus with capabilities such as agent-based insight generation and real-time analysis. Continue Reading
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Tip
13 Sep 2024
How AI could change threat detection
AI is changing technology as we know it. Discover how it's already improving organizations' ability to detect cybersecurity threats and how its benefits could grow as AI matures. Continue Reading
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News
12 Sep 2024
OpenAI releases new models that provide better reasoning
While reasoning is a needed move toward workflows based on AI agents, it does not solve the problem of bias in large language models. Good data is a way to mitigate that problem. Continue Reading
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News
12 Sep 2024
Zoho Analytics update adds GenAI tools, data science studio
New capabilities for the vendor's GenAI assistant include insight generation, while a studio for data science and machine learning enables various personae to do predictive BI. Continue Reading
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News
11 Sep 2024
Oracle launches over 50 AI Agents for business use
The new agents will automate business processes. The agents show the growth in generative AI and move the market beyond the chatbot use case into a work assistant application. Continue Reading
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Tip
11 Sep 2024
The role of machine learning in multitouch attribution
As customer journeys have become more complex, marketers often struggle to determine which touchpoints lead to sales. Explore how machine learning can help. Continue Reading
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News
10 Sep 2024
Qlik AutoML update targets trust with visibility, simplicity
The vendor added new features that simplify developing and deploying machine learning models as well as provide greater visibility into performance to ensure trustworthy outputs. Continue Reading
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Tip
10 Sep 2024
AI transparency: What is it and why do we need it?
As AI adoption has increased, the concept of AI transparency has broadened in scope and grown in importance. Learn what it means for enterprise AI teams. Continue Reading
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News
10 Sep 2024
Oracle keeps AI focus with database updates, new data lake
Updates to HeatWave and Database 23ai, along with the introduction of Intelligent Data Lake, are all aimed at better enabling customers to develop artificial intelligence tools. Continue Reading
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Feature
09 Sep 2024
Exploding interest in GenAI makes AI governance a necessity
With more employees of organizations now using artificial intelligence tools to inform business decisions, guidelines that ensure their safe and secure use are critical. Continue Reading
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Tip
06 Sep 2024
7 essential steps to create a contact center RFP
Successful contact center RFPs are built on collaboration, vendor research, countless questions and answers, scorecards, shortlists, trial runs, bakeoffs and the final decision. Continue Reading