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12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
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With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.
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When everyone's contact center now has a CX platform, specialists like CallMiner have to make implementation more straightforward for users, said CEO and founder Jeff Gallino.
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9 sustainable event ideas
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Following many delays and an alternative still in development, Google has relented to advertisers on the timing of depreciating third-party cookies.
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Customer Service & Contact Center Evaluate
12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
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Customer Experience Management News
Salesforce Agentforce: An answer in search of a question?
They used to be named Einstein Copilots. Now they're Agentforce autonomous agents. Salesforce's latest upgrade might be more than words.
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How does malvertising work?
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Salesforce CIO: How agents change internal workflows
In this Q&A, Salesforce CIO and executive vice president Juan Perez discusses the company's internal Agentforce rollout, among other topics.
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Evaluate
12 top contact center platforms of 2025
Which came first: the evolution of the contact center or the evolution of its supporting software? It's the old chicken-and-egg debate. Either way, AI is the catalyst.
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15 customer success KPIs and metrics to track
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10 multitouch attribution software and tools
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Contact center fraud: How to detect and prevent it
Contact centers can be sitting ducks for fraudsters, but comprehensive agent training, authentication techniques and advanced technologies can protect businesses and customers.
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Why contact centers have high turnover and how to combat it
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How does malvertising work?
With each ad placed, a hidden risk often goes overlooked: Cybercriminals who exploit ads to spread malware.
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9 sustainable event ideas
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Contact center monitoring: A step-by-step guide
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Customer Experience Basics
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What is a chief experience officer (CXO)?
A chief experience officer (CXO) is an executive in the C-suite who ensures positive interactions with an organization's customers.
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What is contact center infrastructure?
A contact center infrastructure (CCI) is a framework composed of the physical and virtual resources that a contact or call center facility needs to operate effectively.
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What is speech recognition?
Speech recognition, or speech-to-text, is the ability of a machine or program to identify words spoken aloud and convert them into readable text.
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The evolution of chatbots and generative AI
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CRM tools and strategy
Salesforce CIO: How agents change internal workflows
In this Q&A, Salesforce CIO and executive vice president Juan Perez discusses the company's internal Agentforce rollout, among other topics.
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Customer service and contact center
CallMiner CEO talks generative AI, conversational intelligence
When everyone's contact center now has a CX platform, specialists like CallMiner have to make implementation more straightforward for users, said CEO and founder Jeff Gallino.
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Customer service and contact center
Zendesk adds a twist to AI outcomes-based CX pricing
Zendesk's dynamic pricing adds flexibility to subscriptions and outcomes-based pricing.
Search Customer Experience Definitions
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- What is contact center infrastructure?
- What is speech recognition?
- What is a cloud contact center?
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- What is martech (marketing technology)?
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