Unable to configure “ACT AS” proxy feature

If you’re unable to configure proxy “Act as” feature maybe this can help you.

The customer had OID/SSO users in lowercase but had the users in the proxy table in upper case.

Also the string (‘VALUEOF(NQ_SESSION.RUNAS)’) was not in uppercase in both the proxyblock and proxylevel init blocks

Initially, on selecting ‘act as’ the following error was reported:
“This functionality has not been correctly configured by your administrator (Can’t retrieve the list of target users).”

The customer had OID/SSO users in lowercase but had the users in the proxy table in upper case. Advised the customer to add upper function to proxy related init block queries and in the XML template file queries as well. This resolved this error message and the customer was able to see the list of target users.

Then on selecting a particular user from the list of target users it failed. It gave the error message : “Not logged in”.

Since the customer had OID/SSO setup, the customer was advised to test with rpd users.

Even with rpd users the functionality still failed to work and reported the following error:
“Access for requested connection is refused. Failed to get the value of PROXY session variable”.

Finally, what seemed to resolved the problem for the customer was changing the string (‘VALUEOF(NQ_SESSION.RUNAS)’) in all uppercase in both the proxyblock and proxylevel init blocks.